Characteristics

Always be ethical

• Ethics must remain a stakeholder of every business conversation, and short-term and long-term consequences must be considered
• While sometimes there are no perfectly ethical outcomes (since ideologies often collide), keeping in mind ethics ensures more optimal decisions are made than if not
• This is a bold promise that forces us to remain accountable to ourselves and those around us

Give credit, take accountability

• Far too often, we tend to take credit and push blame
• Instead, give credit to those around it - it might just make their day
• And take accountability - it reduces the pressure on everyone when there’s a blame-free environment and fosters deeper relationships

Build genuine relationships

• Treat everyone with respect and as real people over anything else
• Best innovation happens when a team cares about each other’s individual success
• It is worth investing up to 20% of every week solely on building, fostering and developing interpersonal relationships within your team

Strategy

Move fast to fix things

• Act with a sense of urgency
• There are too many problems to fix and never enough time
• We can really make an impact if we collectively solve the immediate issues around us, and then progress to the remaining ones

Be gentle

• Give people the benefit of doubt